Zabion Support
How can we help?
Find answers to common questions about your Zabion account, subscriptions and apps, or contact us if you need some help.
Account & Login
How do I reset my password?+
Go to the Zabion sign-in page and use the forgotten password option. We'll send password reset instructions to the email address linked to your account.
Can I use Zabion on more than one device?+
Yes. You can sign in to your Zabion account on your compatible devices using the same account details.
Where can I change my account settings?+
Sign in to Zabion and open Settings from the main navigation to manage the settings available for your account.
Subscriptions & Billing
Where can I see my subscriptions?+
Sign in to Zabion and open Billing to view and manage your current subscriptions.
Does one subscription give me access to every Zabion app?+
No. Zabion apps are subscribed to separately, so you can choose and pay only for the applications you want to use.
How do I cancel a subscription?+
You can manage your active subscriptions from the Billing section of your Zabion account.
What happens if I cancel an app?+
Your access to that app will depend on the end date of your current paid subscription period. Any app-specific data handling will follow the terms applicable to that product.
Using Zabion
Where do I find my apps?+
Your subscribed applications appear in your Zabion dashboard. You can also browse available products through the Marketplace.
Can I subscribe to more than one app?+
Yes. Your Zabion account can have multiple active app subscriptions at the same time.
Can Zabion apps be installed on my device?+
Some Zabion applications support installation as a web app. Where installation is supported, the app will provide an installation option or your browser may offer one.
Technical Support
An app isn't working as expected. What should I do?+
Try refreshing the app and signing out and back in. If the problem continues, use the support form below and tell us which app you were using and what happened.
What information should I include when reporting a problem?+
Tell us which Zabion app you were using, what you were trying to do, what happened instead and any error message you saw. The more detail you provide, the easier it is for us to investigate.
How do I contact Zabion support?+
Use the Contact Support form below. Choose the relevant app and category and give us a brief description of the issue.
Contact Support
Still need some help?
Send us the details and we'll have the information we need to investigate your question or problem.
Tell us which app you're using and give us as much detail as possible.
For account and subscription questions, signing in before contacting us can make it easier to identify your account.
By submitting a support request you agree that Zabion may use the information you provide to respond to and manage your request. See our Privacy Policy.