Zabion

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Complaints

We want to put things right.

If something hasn't gone as expected, please tell us. We take complaints seriously and use feedback to improve Zabion and the applications available through our platform.

Last updated: 18 September 2026

Tell us what happened

Email us with details of your complaint and what you would like us to look into.

We'll review it

We'll consider the information you've provided and investigate the relevant circumstances.

We'll keep you informed

If we need more information or the investigation takes longer, we'll keep you updated.

We'll explain the outcome

Once our review is complete, we'll explain what we found and any action we have taken.

How to make a complaint

The easiest way to make a complaint is by email:

complaints@zabion.co.uk

You do not need to use formal or legal language. Please explain what happened, which Zabion application or service your complaint relates to, and what you would like us to consider.

Information that can help us investigate

Providing the following information where relevant can help us understand and investigate your complaint:

  • your name and preferred contact details;
  • the email address associated with your Zabion account;
  • the application or service your complaint relates to;
  • a clear description of what happened;
  • relevant dates or approximate times;
  • any relevant screenshots, messages or reference information;
  • details of any previous contact you have had with us about the issue; and
  • what you would like us to do to resolve the matter.

Please do not send passwords, complete payment card details or other account security credentials.

What happens next?

We will acknowledge your complaint and review the information you provide. We may contact you if we need further information to understand or investigate the issue properly.

We aim to deal with complaints fairly and without unnecessary delay. The time required will depend on the nature and complexity of the complaint.

We will keep you informed where an investigation is ongoing and, once it is complete, explain the outcome and any action we consider appropriate.

Data protection complaints

Concerns about your personal information

If your complaint concerns the way Zabion has collected, used, stored, shared or protected your personal information, you can contact our privacy team directly at privacy@zabion.co.uk.

We will acknowledge receipt of a data protection complaint within 30 days of receiving it. We will take appropriate steps to investigate without undue delay, keep you informed of progress where appropriate, and communicate the outcome without undue delay.

You also have the right to complain to the UK Information Commissioner's Office about the handling of your personal information.

Further information about how Zabion handles personal information is available in our Privacy Policy.

Complaining on behalf of someone else

You may make a complaint on behalf of another person. Where appropriate, we may need evidence that you have their authority to act for them before we can discuss their account or personal information with you.

Our approach

Making a complaint will not affect your ability to use Zabion or contact us for support. We want users to feel comfortable telling us when something has gone wrong.

We may use information from complaints to identify recurring issues and improve our products, processes, support and user experience.

Contact

General complaints can be sent to complaints@zabion.co.uk.

Privacy and data protection matters can be sent to privacy@zabion.co.uk.