Zabion Engage
Website Engagement Platform
Turn your website into a better way to engage with customers
Answer visitor questions using your own business knowledge, capture enquiries, offer callback booking and manage follow-up from one connected platform.
What is Zabion Engage?
One platform for the conversation before, during and after an enquiry
Engage brings together the parts of website communication that are often spread across separate tools. Visitors can get answers, become enquiries and request callbacks, while your team can review conversations, follow up and measure what is happening.
Website assistant
Give visitors a simple way to ask questions while they are actively considering your business.
Business knowledge
Build a knowledge base around your services, processes and information so Engage can find relevant answers.
Enquiry capture
Turn useful conversations into actionable enquiries when visitors want help or human contact.
Callback booking
Let visitors request an available callback time rather than relying on them to try again later.
Website assistant
How does Engage help visitors on my website?
Give visitors useful answers while their interest is highest
Engage adds a conversational assistant to your website so visitors can ask questions in their own words. Instead of forcing somebody to search through pages or abandon the site, Engage can use your knowledge base to find relevant information and keep the conversation moving.
Knowledge grounding
Where do Engage answers come from?
Keep answers focused on your business
Engage is designed around knowledge supplied by your organisation. You decide what information it should understand, helping the assistant stay focused on your services, processes and customer information instead of relying on unrelated generic content.
Opening hours
Knowledge article
Services & pricing
Knowledge article
Appointment process
Knowledge article
Cancellation policy
Knowledge article
Unanswered question
“Do you provide appointments on bank holidays?”
Add knowledge to improve future answers.
Lead capture
Can Engage capture website enquiries?
Move naturally from conversation to enquiry
A useful website conversation should have somewhere to go. Engage can collect visitor details when somebody wants further help, creating an enquiry that your team can review and follow up.
New enquiry
Website visitor
Name
Alex Morgan
Telephone
07•• ••• •••
alex@example.com
Source
Website assistant
Conversation context
Visitor asked about availability and requested further help from the team.
Callback booking
Can customers request a callback through Engage?
Let visitors choose when they want to speak
Configure callback availability for your business and allow visitors to request a suitable time. It creates a clearer handover from website interaction to a real conversation with your team.
Choose a callback time
Available callback times
14:30 selected for callback
Email campaigns & follow-up
Can Engage follow up with enquiries by email?
Keep the conversation going after an enquiry
Engage includes built-in email campaign tools so your team can continue communication after a website enquiry. Send targeted follow-up, trigger emails from enquiry status and keep campaign activity connected to the same Engage workflow.
Enquiry follow-up
Status-based email campaign
Trigger
Enquiry status changes to Follow-up
Thanks for your enquiry
Continue the conversation with a relevant follow-up message from your business.
After the conversation
Engagement does not have to end when the visitor leaves
Engage gives your team tools to review conversations, manage enquiries and continue communication after the initial website interaction.
Conversation history
Review what visitors asked and how Engage responded.
Enquiry management
Keep captured enquiries together with the context that created them.
Email follow-up
Run targeted email campaigns and status-based follow-up after an enquiry.
Integrations
Send enquiry and activity data into external workflows using integrations and webhooks.
How Engage works
From business knowledge to customer follow-up
Configure Engage once, add it to your website and improve it as real visitor questions reveal what customers need.
Add your knowledge
Create information about your business, services and common customer questions.
Connect your website
Add your website and install the Engage assistant.
Engage visitors
Answer questions, capture enquiries and offer callbacks during the conversation.
Review & improve
Review conversations and enquiries, send follow-up and use analytics to improve engagement.
Not just chat
Built around real customer journeys
A generic chatbot can answer a question. Engage is designed to connect that question to what happens next: an enquiry, a callback, a conversation, a campaign or an external workflow.
1
Connected customer journey
Unlimited
Conversations
2 or ∞
Websites by plan
Your
Business knowledge
Analytics & insight
Learn what your visitors actually want to know
Website conversations can tell you far more than page views alone. Engage helps you see the questions visitors ask, where answers are missing and how interactions turn into enquiries.
Engage overview
Example dashboard · Last 30 days
486
Conversations
74
Enquiries
31
Callbacks
18
Unanswered
Simple monthly pricing
The complete Engage feature set on every plan
Choose your plan based on the number of websites you want to connect. Both plans include unlimited conversations and the full Engage feature set.
Engage Standard
For businesses that want to add Engage to one or two websites.
Engage Unlimited
For agencies, groups and businesses managing multiple websites.
Questions about Engage
Zabion Engage FAQs
Clear answers to some of the most common questions about how Engage works.
What is Zabion Engage?+
Zabion Engage is a website engagement platform that helps businesses answer visitor questions, capture enquiries, offer callback booking and manage follow-up from one connected workspace.
How does Engage answer questions on my website?+
You create a knowledge base containing information about your business, services and processes. Engage uses that business knowledge to find relevant answers when visitors ask questions through your website assistant.
Does Engage use information from the internet?+
Engage is designed around the information you provide about your own business. This helps keep website answers focused on your organisation rather than relying on unrelated generic information.
Can Engage capture leads and enquiries?+
Yes. Engage can collect visitor details and create enquiries when somebody wants help, needs more information or reaches a point where human follow-up is appropriate.
Can visitors book a callback?+
Yes. Businesses can configure callback availability so visitors can request a suitable time to be contacted.
Can I see previous website conversations?+
Yes. Engage stores conversations in the Engage dashboard so your team can review what visitors asked, how Engage responded and whether the conversation resulted in an enquiry.
Can Engage follow up with enquiries?+
Yes. Engage includes email campaign tools for manual and status-based follow-up. Businesses can continue communication after an enquiry, target relevant contacts and manage unsubscribe handling from within the Engage workflow.
Does Engage integrate with other systems?+
Yes. Engage includes integration tools including outbound webhooks, making it possible to connect enquiries and activity with external workflows and platforms.
How much does Zabion Engage cost?+
Engage Standard costs £19.99 per month and supports up to two websites. Engage Unlimited costs £49.99 per month and supports unlimited websites. Both plans include the full Engage feature set.
Are conversations limited?+
No. Both Engage plans include unlimited conversations with no conversation-based usage charges.
Make every website conversation more useful
Answer questions, capture enquiries, book callbacks and follow up with customers from one connected Engage workspace.